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Canon have issued a press release describing in detail how their new Professional Service Scheme works. This scheme aims to enhance after sales support for professional photographers and is often referred to as CPS. You can read the full press release below:
Redesigned following extensive consultation with the CPS community, the
new CPS will offer more reliable support and information to qualifying
professional photographers and videographers across Europe. The
re-launched CPS introduces multiple levels of membership, allowing a
greater number of professional photographers to qualify for the benefits
of CPS support.
Kieran Magee, Director of Professional Products
Marketing, Canon Europe commented, “We are committed to offering the
best possible after-sales service and support and, with this in mind, we
have taken a careful look at Canon Professional Services and redesigned
it to offer more tailored support to our customers. We are sure that
the CPS community will appreciate the enhanced accessibility and
assistance offered by the improved CPS membership structure and we look
forward to offering this level of service to a wider range of
professional Canon customers.”
Become a member of the new
CPS programme
The CPS scheme offers three types of membership to
professional photographers, depending on the qualifying[1] equipment registered with
the scheme.
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Silver membership is available to
photographers who register two bodies and three qualifying lenses.
Repairs to CPS-serviced equipment will also be turned around in five
working days.
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Gold membership is available to those who
register two qualifying bodies and three qualifying lenses. Repairs to
CPS-serviced equipment will be turned around in three working days with a
free back-up loan service should this be exceeded.
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Professional
photographers with a wider array of Canon equipment can qualify for
Platinum membership after registering three qualifying bodes and four
lenses. Benefits of this membership include a two-day turnaround for
repairs to CPS-serviced equipment and free back-up equipment loans.
Videographers
registering one qualifying[1] camcorder will also benefit
from specialist support and priority repairs with a maximum six-day
delay and free back-up loan service should this be exceeded.
New
CPS members can register their Canon equipment easily through www.canon-europe.com/cps
from 7th April onwards. The appropriate level of membership will be
automatically assigned depending on the number of qualifying bodies and
lenses registered with CPS.
Existing CPS community members are
invited to validate and update their details through the CPS website in
order to ensure the correct CPS membership has been registered. All
existing, unvalidated memberships will expire in June 2010. After this, a
new registration will be required and new cards will be issued.
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European countries that currently offer the CPS program are: Austria,
Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg,
Netherlands, Norway, Portugal, Spain, Sweden, Switzerland and United
Kingdom For a full list of qualifying
Canon products, please consult: www.canon-europe.com/cps
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